Changelog - April 2024
- Customer Portal
Embeddable App
An embeddable app block adds Corso shipping protection, returns, exchanges, warranties, and order tracking to any page on a merchant's Shopify site.
| Logan CottleThis embeddable app block allows Corso to be added to any page on a merchant's Shopify site, providing a fully integrated shipping protection, returns & exchanges, warranties and tracking solution.
- Customer Service
Apply or Waive a Fee
A new automation rule that gives users the ability to alter the fees to charge customers based on any automation conditions.
| Logan CottleA new automation rule that gives users the ability to alter the fees to charge customers based on any automation conditions.
- General
Crew Analytics Dashboard
The new Crew Analytics Dashboard gives brands data and insights into returns, exchanges, and warranties to run their post-purchase operations.
| Logan CottleOur all new Analytics Dashboard is now available in Crew! This gives brands the data and insights into Returns & Exchanges and Warranties they need in order to run their post purchase operations.
- Customer Service
Edit Handling Fee on Claim Page
You can edit handling fees directly in the claim admin before you finalize a claim. Use this to apply a handling fee or waive a handling fee if needed.
| Logan CottleYou can edit handling fees directly in the claim admin before you finalize a claim. Use this to apply a handling fee or waive a handling fee if needed.
- Customer Service
Search by Requested Resolution
Merchants can search the claim overview by requested resolution: Refund, Gift Card, Exchange, or Warranty Review, making claims easier to process.
| Logan CottleUsers can now search on the claim overview page for Refund, Gift Card, Exchange or Warranty Review. This improves useablility and makes it easier for merchants when processing claims.
- Customer Service
New Automation - Modify Claim Finalization Settings
A new automation rule emails merchants when a claim fails to finalize and can block claims from submitting when the item is out of stock.
| Logan CottleA new automation rule that gives merchants the ability to receive a notification email if a claim fails to finalize. They can also force claims to not submit if the item is out of stock.
- Customer Service
Offer Customers an Instant Exchange
Instant Exchanges let customers pre-authorize payment with a card to process a return immediately, charged only if they miss the return window.
| Logan CottleInstant Exchanges gives the customer the option to enter their card information as a way to pre-authorize payment and immediately process the return rather than having to wait for the merchant to approve the return. The pre-authorization is only charged in the case that the customer doesn't ship the item back within the required time window.