Changelog - November 2025
- Shipping & Delivery
Customizable Shipping Claim Reasons
Brands can now choose which shipping claim reasons appear in the customer portal, offering more tailored and accurate claim submissions.
| Brock StephensCorso now lets brands customize which shipping claim reasons customers can select during the claim submission process. In Settings under Shipping Claims, users can enable or disable specific reasons, including defaults like Damaged, Lost, and Stolen, along with expanded options such as Wrong Item, Missing Item, Quality Issue, Incorrect Address, and Satisfaction Guarantee. This update gives brands more control over the claim experience and helps customers select the most accurate reason for their shipping issue.
- Customer Service
Editable Fees Across All Rule Types
Brands can now edit any fee generated by Corso's fee rules, giving support teams more control and flexibility inside each claim.
| Brock StephensCorso now allows brands to edit every fee applied within a claim, including Apply or Waive a Fee, Return Shipping Fees, and Exchange Order Shipping. Previously only manually created fees were editable, but support teams can now adjust any fee up or down as needed. This gives brands more flexibility when resolving unique customer situations and helps ensure accurate totals throughout the returns and exchanges process.
- Shipping & Delivery
Order Editing Checkout Extension
A new checkout extension lets customers access order editing directly from the thank you page, improving visibility and reducing post purchase support.
| Brock StephensCorso now offers an order editing checkout extension that appears on the Shopify thank you page. Brands can customize the title and description text, giving customers clear guidance on how to correct mistakes right after placing an order. When clicked, the extension routes shoppers to the customer portal, where they can update their address or cancel their order based on the rules brand's have configured. This update reduces reliance on confirmation email links and provides customers with an easier, more intuitive path to make quick post purchase changes.
- Shipping & Delivery
Shipping Protection Dashboard Updates
The Shipping Protection dashboard now splits orders, claims, and shipping lines into tabs and adds carrier, revenue, and price-band collection charts.
| Brock StephensThe Shipping Protection Dashboard has been updated with information about shipping lines, carriers, and shipping revenue. We also split the information into 3 tabs to make the information more digestible: orders, claims, and shipping lines. In the orders tab, we also added a new chart so you can see the amount collected by price band.
- Integrations
Updated Klaviyo Events and Event Properties
The Klaviyo integration adds Claim Out of Stock and Order Shipment Update events plus claim_tags and merchant_claim_status_url properties on claims.
| Brock StephensThe Corso Klaviyo integration now includes additional event triggers and event properties to enhance automation and data visibility. A new 'Claim Out of Stock' event fires when a customer attempts to finalize an exchange or replacement for a product that is out of stock. The 'Order Shipment Update' event has also been added to trigger whenever an order shipment update occurs. In addition, new event properties (claim_tags and merchant_claim_status_url) are now included on all Claim events to improve segmentation and follow-up capabilities.
- Customer Service
Gift Card Expiration and Setup Options
Brands can now set expiration dates on gift cards issued through the Shopify Gift Card API, with the expiration shown in the email and on the card.
| Brock StephensCorso now supports setting expiration dates for gift cards created using the Shopify Gift Card API. Brands can define a specific number of days for the expiration, which will appear in the Shopify gift card email and on the card itself. This update provides an easier, more reliable way to issue store credits or gift cards directly to customers. Within Corso, brands have two options for offering gift cards—creating a dedicated gift card product that generates gift card orders, or using the Shopify Gift Card API for automatic delivery and expiration control. The API method is recommended for its simplicity and reduced chance of setup errors.
- Shipping & Delivery
New Shipping Protection Analytics Updates
The Shipping Protection dashboard adds Orders, Claims, and Shipping Lines tabs with new tables for protected orders by amount and shipping revenue.
| Brock StephensThe Shipping Protection dashboard within the Corso Admin now includes multiple tabs for Orders, Claims and Shipping Lines. You'll also seen new data visualizations and tables including Protected Orders by Amount Charged, Shipping Revenue for both protected and unprotected orders and more. These updates provide brands with even more context and insight into how their Shipping Protection program is performing.