Changelog - July 2025

• Customer Service

  Shopify-Native Gift Cards (No Order Needed)

  Issue return gift cards through Shopify's Gift Card API with no extra order or fulfillment steps. Customers get their code instantly and reporting stays clean.

  July 22, 2025 | Brock Stephens

  Gift cards just got simpler. You can now issue return gift cards via Shopify’s Gift Card API—no extra order created, no fulfillment steps required. Customers get their code instantly, and your reporting stays clean.

• Customer Service

  Advanced Exchanges

  Customers exchange products for higher or lower value items without matching price or variants. Brands set upsell and downsell rules with refunds or credit.

  July 16, 2025 | Brock Stephens

  Customers can now exchange products for items of higher or lower value—no need to match price or variants. Brands can configure rules to allow upsells, downsells (with refunds or gift cards), or both. This unlocks more flexible exchange flows, drives additional revenue, and gives shoppers a better post-purchase experience.