Changelog - June 2026
- Returns and Exchanges
Right to Withdraw for EU orders
Offer eligible EU customers the statutory 14-day cooling-off period to withdraw an order and request a refund from your customer portal.
You can now offer eligible EU customers the statutory 14-day cooling-off period directly in the customer portal.
Add a Right to Withdraw rule under Automations and the required EU country conditions come pre-applied. Customers across the 27 EU member states can then withdraw from a qualifying order and request a refund within 14 calendar days of their most recent delivery. The window automatically extends to the next working day when it falls on a weekend or public holiday, and you can customize the portal messaging that explains customers their rights.