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Corso

Changelog - August 2025

  • Customer Service

    Claim Tags Now Available in Claim Exports

    Include claim tags when exporting Returns and Warranties data to segment claims, track trends, and act on the right ones faster.

    | Brock Stephens

    You can now include Claim Tags when exporting data from both Returns and Warranties. This gives your team clear visibility into which claims are associated with specific tags, making it easier to segment data, track trends, and take action on the right claims. Better reporting means faster insights and stronger decision-making.

  • Customer Service

    Lifetime Warranties Now Easier Than Ever

    Set a product's warranty to Lifetime in the eligibility window rule and general settings so customers see a clear Lifetime Warranty label.

    | Brock Stephens

    Brands can now set a product’s warranty as “Lifetime” directly in both the warranty eligibility window rule and the general warranty settings. This removes the need to push out eligibility dates far into the future and ensures customers see a clear “Lifetime Warranty” instead of an arbitrary future year. It simplifies setup for brands and creates a much better customer experience.

  • Integrations

    All New Automation Facts Available

    New automation facts include order canceled, financial status, fulfillment status, and days since a registration's estimated purchase date.

    | Brock Stephens

    The following automation facts are now available to use in rules in order to offer new ways to target and customize the platform to your exact needs:

    Order Canceled - Whether or not the order has been canceled in Shopify or not.

    Order Financial Status - Whether the order has been paid for or not

    Order Fulfillment Status - Whether the order has been fulfilled yet or not

    Registration Days Since Purchase Estimate - The number of days since the purchase estimate date entered on a registration.

  • Integrations

    New Integration with Kustomer

    Manage Corso returns, warranties, and shipping protection claims inside Kustomer. View claim history, create and edit claims, and update resolutions live.

    | Brock Stephens

    Corso now integrates directly with Kustomer, allowing support teams to view and manage returns, warranties, and shipping protection claims without leaving the Kustomer platform. Reps can see claim history alongside order details, create and edit claims on behalf of customers, and update resolutions in real time. This streamlines workflows, improves support efficiency, and enables brands to trigger Kustomer flows or segment conversations based on claim status or tags.

  • Customer Service

    Search & Filters Added to Advanced Exchanges

    Customers can now search exchange products by name and filter by variant like size or color, replacing page-by-page browsing in advanced exchanges.

    | Brock Stephens

    Customers now have the ability to search for the products they would like to exchange for rather than having to simply click through page after page looking for what they might like. They can search for a product by name, or if they'd like to filter down by a particular variant (i.e. size, color, etc) they can use the filter to do so. This greatly improves the customer's experience and allows brands to offer more products to their customers within an advanced exchange scenario.

  • Customer Service

    Require Instant Exchanges

    Require an instant exchange so the replacement ships right away with guaranteed inventory and a pre-authorized charge if the original item is not returned.

    | Brock Stephens

    Brands can now require customers to complete an instant exchange instead of choosing between a return or an instant exchange. This ensures the requested replacement item is secured immediately, as the new order is placed right away and inventory is guaranteed. If the original item is not returned, the customer is charged the pre-authorized amount on the card used for the exchange.

  • Customer Service

    Edit Claim Reasons & Reason Details

    Update return and warranty reasons and their details after a claim is submitted, keeping claim data accurate for reporting and analysis.

    | Brock Stephens

    Brands can now update the return or warranty reasons and their details after a customer submits a claim. This ensures claim data stays accurate for reporting and analysis, allowing brands to correct or refine information based on the claim review and customer communication.

  • Customer Portal

    Addition of Dynamic Country & State Dropdowns

    Dynamic country and region dropdowns update the state or province field to show only relevant options, and admins control which countries are available.

    | Brock Stephens

    We’ve added dynamic country and region dropdowns to improve the address entry experience. When a country is selected, the state or province field will now update automatically to show only relevant options. Admins can control which countries are available for selection.