Changelog - October 2024
- Customer Service
Final Sale Setting is now an Automation Rule
Final sale is now an automation rule, so brands can flag final sale items with any rule condition and customize the ineligible line item footnote.
| Logan CottleWe’ve moved the Final Sale Setting into Automations, giving brands more flexibility to set up final sale products with any of our rule conditions. To make things easy, we’ve included a template called Make Items Final Sale and automatically created these rules to smoothly transition existing customers. A default example rule replicates the previous settings, and you can now customize the Ineligible Line Item Footnote to create unique Final Sale rules, like “Holiday Final Sale” or “Warehouse Sale,” to match your exact needs.
- Customer Service
New Warranty Dashboards
New Warranty Overview, Products, and Reasons dashboards give brands full visibility into warranty claims and resolutions in post-purchase analytics.
| Dallin MoonWe've added new and exciting warranty dashboards to your post-purchase analytics. Get full visibility into your warranty claims and resolutions with Warranty Overview, Warranty Products, and Warranty Reasons.
- Integrations
Claim Out of Stock Klaviyo Event
A new Claim Out of Stock Klaviyo event fires when a requested exchange item sells out before finalization, so brands can notify the customer by email.
| Logan CottleWe are now pushing a new event to Klaviyo when the product a customer requested an exchange for is now out of stock. Corso won't allow a customer to request for an exchange of an item that is already out of stock at the time of filing the claim. However, if the item goes out of stock between claim submission and claim finalization, the Claim Out of Stock event will fire notifying the brand and the brand can then trigger an email to notify the customer.
- Integrations
Skio Integration Enhancements
The Skio integration now auto-removes Shipping & Delivery by Corso and cancels the subscription when a customer cancels all other subscribed items.
| Logan CottleCorso has had a long standing integration with Skio that allows the Shipping & Delivery by Corso product to be added to subscription orders in order to provide shipping protection to all subscription orders. With these enhancements, if a customer cancels all other items in their subscription but accidentally leaves Shipping & Delivery by Corso as an active subscription product, Corso will automatically remove Shipping & Delivery and cancel the subscription. This ensures that customers aren't paying to protect orders that are no longer happening increasing loyalty and customer satisfaction.
- Customer Service
Claim Report Export with Custom Fields
Export claims from the overview page to report on custom field responses, choosing the exact columns and filtering which claims are included.
| Logan CottleYou can now export claims from the overview page in order to report on Custom Field Responses. You can filter the overview page to filter down which claims you want to see, and now with this functionality that also filters down which claims you export. You can choose the exact columns you want, and which custom field responses are on the claim either provided by the customer or by your team within the inspection.
- Customer Service
Custom Fields for Registrations
Custom fields now work in registrations, letting merchants tailor the flow and collect the exact information they need from customers at sign-up.
| Logan CottleCustom Fields can now be used within Registrations! With this functionality users can fully customize their registrations flow to ask whatever questions they want. This tailors the registration flow to the merchant's exact needs while also allowing them to collect vital information from their customer as part of the registration.
- Integrations
IDF BlueBox Integration
The IDF BlueBox WMS integration creates an RMA each time a return is processed, giving the warehouse the details it needs to handle items on arrival.
| Logan CottleWe're excited to announce our integration with IDF BlueBox WMS! This integration enabled, Corso will create RMAs any time a return is processed. This provides the warehouse the information needed in order to process the return once it arrives.
- Customer Service
Gift Card & Store Credit Resolution Customization
Merchants can now customize the text shown for store credit and refund resolution options to match the choices offered in their return policy.
| Logan CottleMerchants now have the ability to customize the text that displays for the Store Credit or Refund resolutions options. This is important to brands who may offer only specific resolutions to their customers within their Return Policy, and therefore need to be able to customize the text a customer sees when selecting between either resolution option.
- Customer Service
Ability to Hide Return Label
Hide the return label from customers so only the QR code shows, simplifying returns and helping prevent fraud from altered shipping labels.
| Logan CottleThis added functionality allows for the return label to be hidden from customer view so that only the QR code is available for them to use when returning their items. This can help simplify the experience for the customer, but it can also help in preventing return fraud as some brands have seen customers altering the label to commit fraud.
- Integrations
Integration with Brij
The new Brij integration lets customers start a warranty claim through Brij, covering items purchased outside the brand's online store.
| Logan CottleAnnouncing the all new integration with Brij! Brij provides an omnichannel warranty activation which allows customers to warranty any items purchased outside of their online store. With this integration merchants who are using both Brij and Corso can give customers a way to start a warranty claim directly through Brij giving customers the best experience possible.