Skip to main content
Corso

Product Changelog

Corso ships fast, and we build what merchants ask for. Most of what's here started as a request from a brand running returns, warranties, shipping protection, or tracking on our platform. Consider it a running record of what we've shipped to meet those needs.

Work in progress illustration

Latest updates

  • Returns and Exchanges

    Choose which media types customers can upload

    Choose the file types customers can upload when a claim collects additional information.

    You can choose which types of files customers upload when a claim asks for additional information. In the Collect Additional Information rule, select the accepted media from images, videos, and PDFs.

    The upload step accepts only the file types you choose. Messages customers see during upload, like the required number of image files, match the media type you accept.

  • Shipping & Delivery

    See status badges on shipping claim line items

    Line items on a shipping claim show status badges so your team can review details at a glance. Customized marks an item that was personalized when ordered, Removed from order marks an item no longer on the original order, and Unfulfilled marks an item that has not been fulfilled. Items added to the claim after it was created are labeled Replacement item.

  • Returns and Exchanges

    Use claim tags as conditions in automation rules

    Use claim tags as conditions in your automation rules to trigger different actions based on how claims are already tagged.

    You can now use claim tags as conditions when building automation rules. This makes it possible to trigger different actions based on tags already applied to a claim, letting you chain tagging and conditional logic together in a single workflow.

  • Returns and Exchanges

    Route Global-e orders through a dedicated return shipping policy

    Merchants using Global-e can now create a Return Shipping Policy that delegates destination and label issuance to Global-e instead of a manual return location.

    When configuring a Return Shipping Policy automation, you can now set the Return Handling field to 'Managed by Global-e'. When this option is selected, Global-e decides where returned items are sent and issues the return label automatically. Use the rule conditions to target the specific countries where this policy should apply.

    This option appears only when your store has Global-e configured. Standard return-to-a-location policies work exactly as before.

  • Integrations

    Test your Klaviyo event flows without waiting for real claims

    Send sample Corso events to Klaviyo from the integration settings to verify your flows are set up correctly before real claims arrive.

    You can now send test Corso events directly to your Klaviyo account from the Klaviyo configuration settings. Open the Klaviyo settings, click Test next to Corso Events, choose the events you want to send, and optionally enter a claim number to use real claim data. Results show immediately so you can confirm your flows are wired up correctly before any live activity comes through.