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Corso

Changelog - August 2024

  • Integrations

    Order Discount as a Condition

    Order Discount is now available as a condition in automation rules, letting merchants tailor returns and warranty flows based on discounted orders.

    | Logan Cottle

    Order Discount can now be leveraged as a condition for select automation rules. This gives merchants flexibility to ask tailor their returns or warranties flow based on whether the order included a discount or not.

  • Customer Service

    Shipping Policy Updates

    Shipping policy updates let brands create unlimited return locations and apply policies through automation rules and conditions.

    | Logan Cottle

    We've updated shipping policies to allow users to create as many return locations as necessary to facilitate their returns process as needed. These updates also add shipping policies as automations, allowing brands to further customize what shipping policies should apply and when based on rules and conditions powered by our automations engine.

  • Customer Service

    Return Label Expiration Setting

    Brands can set how many days after a claim is created the return label stays visible in the customer portal, encouraging faster returns.

    | Logan Cottle

    Brands can now set the number of days from when a claim is created that they want to display the return label in the customer portal for the customer to use. This helps brands motivate customers to ensure they return the item as soon as they can in order to process their return with a provided label.

  • Customer Service

    Timeline Entry for Failure to Purchase a Label

    A new timeline entry flags when a return shipping label fails to purchase, often a carrier payment issue, across providers like EasyPost and Vesyl.

    | Logan Cottle

    We've added a new timeline entry for any time a return shipping label fails to purchase, usually due to a payment method issue within the merchant's shipping carrier provider. This works for all providers Corso integrates with including EasyPost and Vesyl.

  • Customer Service

    Timeline Entry for Return Location

    A new timeline entry shows where the customer is sending an item, updating when the carrier scans the shipment in transit and at the facility.

    | Logan Cottle

    We've added a new timeline entry that shows the location where the customer is sending the item, providing more clarity to the user processing the claim. This shows up in the timeline once the shipment is scanned by the carrier and is in transit, as well as once the shipment is received at the facility.

  • Customer Service

    Configure when claim reminder emails are sent out

    Configure how many days after a claim is submitted that reminders are sent, including Return Expiring and Return Reminder emails.

    | Dallin Moon

    You can now configure how many days after the claim was submitted for when claim reminders are sent out. This applies to Return Expiring and Return Reminder emails.

  • Customer Service

    New Return Reasons Dashboard

    The new Return Reasons dashboard shows which reasons lead to exchanges, gift cards, and refunds, plus why each product is being returned.

    | Dallin Moon

    New Return Reasons analytics dashboard is now available. You can see which reasons are leading to exchanges, gift cards, and refunds as well as get deatils about why each product is being returned.