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Corso

Changelog - October 2025

  • Customer Service

    Warranty Exchange or Replacement Orders

    Brands can now let customers file warranty claims on exchange or replacement orders placed through Corso while resolving a return claim.

    | Brock Stephens

    Brand's now have the option to allow customers to file warranty claims on exchange or replacement orders placed through Corso as part of resolving a return claim.

  • Customer Service

    Variant Exchanges without Pricing Adjustments

    Brands can enable variant exchanges as even swaps, so customers changing size or color at a different price face no extra charge or refund.

    | Brock Stephens

    Brands can now enable a setting that allows customers to exchange product variants without any price adjustments. This means if a customer swaps for a different size or color that’s priced differently, Corso will treat it as an even exchange—no additional charge or refund needed.

    This update simplifies the customer experience for like-for-like exchanges and reduces confusion for teams managing variant pricing differences within advanced exchange rules.

  • Integrations

    Two Boxes Integration

    Corso integrates with Two Boxes to auto-generate an RMA request when a claim is created, letting warehouse teams start processing returns right away.

    | Brock Stephens

    Corso now integrates directly with Two Boxes to automate RMA creation and streamline warehouse operations. When a claim is created in Corso, an RMA request is automatically generated in Two Boxes, allowing warehouse teams to begin processing returns immediately.

    This integration eliminates manual coordination, reduces errors, and ensures real-time visibility between Corso and your warehouse. Brands using Two Boxes can now manage returns faster and more efficiently, improving both internal workflows and the customer experience.

  • Customer Service

    Ability to Now Mark Claims as Resolved Outside of Corso

    Mark any claim resolved outside Corso for in-store or manual cases, finalizing it for reporting without creating new orders, refunds, or gift cards.

    | Brock Stephens

    Corso now lets you mark any claim as resolved outside of the platform. This feature is perfect for cases handled manually, like in-store resolutions or refunds processed directly in Shopify.

    When you mark a claim as resolved externally, Corso won’t create new orders, refunds, or gift cards—but the claim will still show as finalized for accurate reporting. This gives teams full visibility into how and where claims are handled while keeping data clean.

    Brands can now manage exceptions with ease, maintain consistency across all claim types, and ensure every customer interaction is properly recorded without triggering duplicate actions.

  • Customer Service

    Adjusting Line Item Eligibility in Corso Admin

    Brands can adjust line item eligibility after a claim is submitted, marking items eligible or ineligible from the Corso Admin to correct mistakes.

    | Brock Stephens

    Brands can now adjust item eligibility after a claim has been submitted. This gives teams full control to mark an item as eligible or ineligible directly from the Corso Admin, even after a customer has completed the claim flow.

    This update is especially useful when a customer accidentally selects the wrong response during submission or when a brand needs to manually restrict or allow certain items. With this new flexibility, teams can easily correct errors and manage exceptions without disrupting the customer experience.

  • Shipping & Delivery

    Checkout Extension Now Works with Checkout Plus

    The Corso Checkout Extension now works with Checkout Plus, mirroring the customer's shipping protection choice and updating as cart items change.

    | Brock Stephens

    Brands can now add the Corso Checkout Extension to their checkout, giving customers a simple checkbox to opt in or out of Shipping & Delivery. The extension automatically reflects the customer’s initial selection from Checkout Plus and updates in real time if items are removed from the cart. This creates a smoother, more accurate checkout experience for both customers and brands.

  • Customer Portal

    Headless Embed New Script to Embed Customer Portal on Headless Shopify Sites

    A new script lets headless Shopify sites embed the Corso customer portal for returns, exchanges, and order edits without redirecting customers away.

    | Brock Stephens

    Headless Shopify sites can now easily embed the Corso customer portal using a simple script. This allows brands running headless storefronts to deliver the same seamless Corso experience like returns, exchanges, and order edits directly within their own site without redirecting customers elsewhere.