Changelog - September 2025
- Customer Service
Claim Table Sorting Preference Now Persists
Claim table sorting preference now persists across pages and views, keeping your oldest-to-newest or newest-to-oldest order while reviewing claims.
| Brock StephensUsers can now set their preferred claim order, whether oldest to newest or newest to oldest, and have that preference stay in place across pages and views. This makes navigating claims more consistent and saves time when reviewing multiple claims in a session.
- Customer Service
Now Apply a Fee as a Percentage
Apply return fees as a percentage of total claim value and set conditions by line item quantity, with the fee shown to customers at checkout.
| Brock StephensBrands can now apply fees as a percentage of the total claim value and set conditions based on claim line item quantity. This makes it easy to charge handling fees in scenarios like bulk returns while keeping fee logic flexible and automated. Customers clearly see the fee applied during checkout, giving brands more control and transparency in managing returns.
- Customer Service
Claim Line Item Quantity as New Condition
Use the new Claim Line Item Quantity condition in automations to adjust return rules based on how many line items a customer is returning.
| Brock StephensBrands can now use the Claim Line Item Quantity condition within automations to allow them to alter rules based on whether a customer is return more or less than a chosen quantity of line items being returned.
- Customer Service
Shipment Created as New Automated Email
Enable an automated email that sends whenever a shipment is created in the Corso admin, linking customers to the portal to download their label.
| Brock StephensThis email can now be enabled in the Corso admin to send a customer email directly from Corso anytime a shipment is manually created within the Corso admin. This is most common with warranties when the claim has been reviewed and the brand has decided they want the item shipped back, they generate a shipping label within the claim and this email automatically sends with a link to the customer portal where the customer can download the label.
- Customer Portal
All New Media Uploader in Portal
The redesigned customer portal media uploader supports drag and drop or browsing, and shows how many uploads are required to submit a claim.
| Brock StephensThere's now an all new media uploader in the customer portal offering a smoother experience that allows customers to drag and drop media or click to browse and select. It also includes details around required number of media uploads making it more clear to customers what they need to do in order to successfully submit their claim.
- Customer Portal
Order Editing Now Available
Order Editing lets customers update their shipping address or cancel an order from the portal, with brand rules and changes that sync to Shopify.
| Brock StephensCorso now offers Order Editing, giving customers the ability to update their shipping address or cancel their order directly from the portal. Brands stay in control with flexible rules that define when and how edits can be made, ensuring changes only happen within the right window.
This reduces support tickets, prevents fulfillment mistakes, and creates a smoother customer experience by letting shoppers self-manage simple fixes. All edits sync directly with Shopify, and messaging, conditions, and notifications are fully customizable.
- Customer Service
All New Restock Inventory Automation
Restock Inventory Automations let brands set rules by claim reason, product, location, or grade to restock returns as available, damaged, or not at all.
| Brock StephensWe’ve added Restock Inventory Automations, giving brands full control over when and where returned products are restocked. You can set rules by claim reason, product, location, or inspection grade to restock as available, damaged, or not at all. This helps avoid errors, prevent damaged goods from being resold, and ensures inventory flows back into the right channels automatically, with the option to manually override when needed.
- Customer Service
New Claim Management Filter - Upsell Exchange
Filter claims by whether they included an exchange upsell, making it easier to find exchanges where additional money was collected.
| Brock StephensUsers can now filter their claims by whether or not a claim had an exchange upsell or not, making it easier to identify upsells exchanges where additional money was collected.
- Customer Service
Improved Address Inputs in Return Locations
Return shipping locations now use dropdown selectors for country and state, ensuring valid addresses and preventing errors when customers file claims.
| Brock StephensAll new address inputs for return shipping locations using drop down selectors for Country and State. This helps ensure that return shipment locations are set up with valid addresses in order to prevent errors for customers when trying to submit a claim.
- Customer Service
New Automation Condition - Return Shipment Location
Use return shipment location as an automation condition to tag orders or auto-finalize claims based on where the return is headed.
| Brock StephensReturn shipment location is the newest available condition to use within any automations that run after the initial order lookup event. This will allow brands set up automations like tagging orders or auto-finalizing claims based on where the return shipment is going.
- Shipping & Delivery
Protected Order Tagging Now Available
Add a tag to orders that purchased Corso Shipping and Delivery to filter protected orders in reporting or build Shopify Flows around that tag.
| Brock StephensBrands can now add a tag to any customer order where Corso Shipping & Delivery was purchased. They can leverage these brands to filter down protected orders in reporting, or as a method to build out Shopify Flows based on orders with that particular tag.
- Customer Service
New Warranty Repair Resolution
Resolve warranty claims as a repair: customers can request repairs at submission, and reps can tag, ship to a repair location, and manage the process.
| Brock StephensWe’ve added the ability to resolve warranty claims as a repair. Customers can indicate if they’d like an item repaired during their claim submission, and brands can tag and filter those requests in the Corso Admin. From there, reps can set the resolution to repair, create a shipment to a repair location, and manage the process end to end. This gives brands flexibility to handle repairs alongside replacements and refunds, rounding out their warranty program.
- Customer Service
Collect Marketing Consent through Registrations
Collect marketing consent during product registration, with opt-ins flowing into Klaviyo to update profiles, build segments, and grow your email list.
| Brock StephensBrands can now collect marketing consent directly through product registrations. Customers can check a box during registration to opt in, and that consent data flows into Klaviyo via the Corso registration event. This makes it easy to update customer profiles, build segments, and launch marketing flows tailored to opted-in customers. It gives brands a simple way to grow their email list from retail and marketplace sales outside of Shopify.