Changelog - June 2024
- Shipping & Delivery
Shipping Claims in Corso Merchant Admin
View Shipping and Delivery claims in the Corso merchant admin, including claim details, customer info, and messages with the Corso team, in one place.
| Logan CottleShipping Claims are now visible in the Corso merchant admin for merchants who are offering Shipping & Delivery by Corso. You can view the details of the claim, customer information and messages between the customer and the Corso team making easy to manage all your claims in one place.
- Shipping & Delivery
Shipping & Delivery Metrics in Merchant Dashboard
A Shipping and Delivery dashboard shows metrics including total protected orders, attachment rate, and claim reorder amounts in the merchant admin.
| Logan CottleA new dashboard has been added to the merchant dashboard for Shipping & Delivery. This provides merchants with detailed metrics around Shipping & Delivery including total protected orders, attachment rate, claim reorder amounts and more.
- Shipping & Delivery
Enable Shipping & Delivery through Corso App
Merchants now install a single Corso app for the full platform instead of installing both the Corso app and the Shipping and Delivery app.
| Logan CottleWhere before merchants would need to install both the Shipping & Delivery by Corso app and the Corso app to have access to the full Corso Platform, merchants now only need to install one app for access to everything.
- Customer Service
New Automation - Allow Customer to Keep Item
Set conditions and scenarios using this rule where the customer does not need to ship the item back as part of the exchange.
| Logan CottleSet conditions and scenarios using this rule where the customer does not need to ship the item back as part of the exchange.
- Integrations
Custom Field Response as a Condition
Use custom field responses as a condition in automation rules to ask tailored questions and automate the claim flow based on customer answers.
| Logan CottleThese responses can now be leveraged as a condition for select automation rules. This gives merchants flexibility to ask specific customized questions and automate the claim flow depending on the customer's answers.]
- Customer Service
Fee Settings Moved to Apply or Waive a Fee Automation
Set return handling and shipping deduction fees through the Apply or Waive a Fee automation instead of the static Returns Settings.
| Logan CottlePreviously merchants would set a 'Refund Handling Fee' and a 'Deduct Shipping Cost from Refund Total' in the Returns Settings. Now you can set fees by simply using the 'Apply or Waive A Fee' automation to apply or waive fees as needed.
- Integrations
Automation Templates
Start from a Template builds common merchant automations with one click, leaving only minor adjustments to fit your needs.
| Logan CottleAll new Start from a Template functionality gives you some of the most common automations merchants are using in Corso. With one click the rule is built, and all the user has to do is adjust according to their needs.
- Integrations
Automation Organization by Action
Automations are now grouped by action, making it easier to find, create, and manage the rules that power returns, exchanges, and warranties.
| Logan CottleNew organization of automations grouped by action. This makes it easier to find, create and manage the automations that power Returns & Exchanges and Warranties.
- Shipping & Delivery
Delivery Pick up in Store Removes Green Shipping & Delivery
If a customer chooses to pick up their item instead of having it shipped, Green Shipping & Delivery will be removed from cart as it’s no longer needed.
| Logan CottleIf a customer chooses to pick up their item instead of having it shipped, Green Shipping & Delivery will be removed from cart as it’s no longer needed.