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Corso

Changelog - September 2024

  • Integrations

    Inventory Behavior Settings Added

    Set inventory behavior for finalized Return and Warranty claims, choosing to decrement Shopify inventory with or without policies, or not at all.

    | Logan Cottle

    Brands now have the ability to set the Inventory Behavior for any Return or Warranty claims finalized in Corso. Leveraging the claim finalization settings automation, they can choose to either Decrement Inventory (obey policies), Decrement Inventory (ignore policies) or Do not decrement inventory. This gives the flexibility to determine what happens to inventory in Shopify for any given scenario by leveraging the rule conditions to get as granular as needed.

  • Customer Service

    Big Updates to Inspections

    Inspections now support multiple inspections per line item and a Customize Claim Inspections automation to set questions by custom field and rule.

    | Logan Cottle

    Inspections just got a LOT more powerful. Merchants now have the ability to add multiple inspections per line item. They also have the option to fully customize what questions make up an inspection by using the new Customize Claim Inspections automation. This allows them to leverage custom fields and rule conditions to determine when to allow certain inspections to be required for specific claims. This new functionality gives merchants the flexibility to create whatever inspection process they need for their teams once items are returned back to them.

  • Customer Service

    Registration Management

    Manage registrations in the Corso Admin: view customer and product details, proof of purchase, linked warranty claims, and edit registration data.

    | Logan Cottle

    Within the Registrations tab in the Corso Admin, merchants can see any registrations that have been submitted by customers. Within each registration they can see customer information, product registration information any proof of purchase that was uploaded by the customer. They can also see whether a registration has been used to start a warranty claim. Lastly, merchants can also edit the registration details like estimated purchase date, product, and customer information.

  • Integrations

    Sendlane Integration

    The Sendlane integration brings Corso events into Sendlane segments and email flows, including claim, shipment, and registration triggers.

    | Logan Cottle

    We are pleased to announce our Sendlane Integration! This integration, just like Klaivyo, will give merchants the ability to leverage Corso events within their Sendlane segments and email flows. This allows brands to continue using Sendlane for communication with customers, while being able to target them based on any number of Corso events including Return or Warranty Claim Created, Shipment Created or Shipment Updates, Registration Created and more.

  • Customer Service

    Customer Registrations

    Registrations enables omnichannel warranties by letting customers register products bought offline, upload proof of purchase, and file warranty claims.

    | Logan Cottle

    We just released our Registrations Product which allows for Omnichannel Warranties. This gives merchants the ability to collect the necessary information from a customer who made a purchase outside of their online store, so an online order doesn't exist. The customer is able to input some basic information, choose from a list of register-able products and upload a proof of purchase. From there they can continue on through the Warranty claim flow in order to submit a warranty claim, and the brand can manage all of this directly in the Corso Admin.

  • Integrations

    Klaviyo Integration

    The Klaviyo integration sends Corso events like return, warranty claim, shipment, and registration activity into Klaviyo segments and email flows.

    | Logan Cottle

    We are excited to officially announce the release of our Klaviyo integration! With this integration merchants have the ability to leverage Corso events within their Klaviyo segments and email flows. This allows brands to continue using Klaviyo for communication with customers, while being able to target them based on any number of Corso events including Return or Warranty Claim Created, Shipment Created or Shipment Updates, Registration Created and more.

  • Customer Portal

    Customer Claim Image Upload Enhancements

    Customer claim images now display in uniform preview boxes in the Corso Admin, with any image opening to full view for easier claim management.

    | Logan Cottle

    We've made improvements to how customer claim images are displayed in the Corso Admin. Now if the customer adds multiple claim images, the images display in the same size preview box to keep managing your claim simple and easy while also giving the ability to open and view any image as needed.

  • Customer Service

    Multiple Inspections Per Line Item

    Add, view, and delete multiple inspections per line item in the Corso Admin for more control over how returns and warranties are processed.

    | Logan Cottle

    You can now add multiple-inspections per line item in the Corso Admin. This allows merchants more customization and control over how they manage their returns or warranties with the ability to add, view and delete as many inspections per line item as they need.

  • Customer Service

    Multiple Shipments Per Claim

    Create multiple shipments per claim in the Corso Admin to generate labels for repair or manufacturer locations without leaving the claim view.

    | Logan Cottle

    We've added the ability to create multiple shipments for one claim all within the claim view in the Corso admin. This allows users to generate shipping labels in order to ship items to repair or manufacturer locations without having to leave the customer claim. This paired with our new Return Locations functionality unlocks all sorts of functionality for merchants to trigger shipments within the platform using rules and automations.