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Corso

Changelog - March 2024

  • Customer Service

    Cancel a Claim in Merchant Admin

    Merchants can cancel a claim to clear it from their queue and mark it completed, while customers can still file again within the allotted window.

    | Logan Cottle

    Merchants can cancel a claim in order to clear it out of the list of claims they need to resolve (i.e. customer doesn't return the item, no response from customer, etc). Canceling the claim marks it as completed, however a customer can create another claim for that order as long as they are within the allotted window.

  • Integrations

    Link to View Order in Shopify

    Click a link on the claim to take you straight to the original Shopify Order the claim is associated to.

    | Logan Cottle

    Click a link on the claim to take you straight to the original Shopify Order the claim is associated to.

  • Customer Service

    Enhancements to the Claim Timeline

    Several enhancements have been made to the claim timeline for a more detailed history of claim activity.

    | Logan Cottle

    Several enhancements have been made to the claim timeline for a more detailed history of claim activity.

  • Customer Portal

    Edit Customer Information

    Merchants can update a customer's name, address, phone number, and email directly in the claim after it has already been submitted.

    | Logan Cottle

    If the customer needs to update their information after a claim is already submitted, the merchant can do that directly in the claim. They can update customer name, address, phone number and email.

  • Customer Service

    Download Shipping Label or Packing Slip

    Merchants can download a customer's shipping label or packing slip directly from the claim in the merchant admin whenever they need it.

    | Logan Cottle

    If the claim is created and the customers gets either a shipping label or a packing slip, the merchant can now download those directly from the claim in the merchant admin if needed.

  • Customer Service

    Claim Timeline Comments

    Corso users can add their own comments to the claim timeline for internal notes and team communication, helping manage claims more effectively.

    | Logan Cottle

    Corso Users can now add their own comments to the claim timeline. This is useful for notes and communication between team members in order to manage claims as effectively as possible.

  • General

    Merchant User Interface Updates

    Updated the Merchant Admin user interface improving colors used and the overall experience.

    | Logan Cottle

    Updated the Merchant Admin user interface improving colors used and the overall experience.

  • Customer Service

    Custom Fields & Modify What Information is Collected Automation

    Create custom fields to collect the information needed to qualify and process a claim, and use an automation to control who is asked and when.

    | Logan Cottle

    New ability to create customer fields in order to collect specific information needed to qualify and process a claim. These custom fields can be used with our new 'Modify What Information is Collected' automation to determine who receives these custom field questions and when they will receive them.