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Corso

Changelog - July 2026

  • Integrations

    Assign Gorgias tickets to a sender or team automatically

    Automatically assign Gorgias tickets to a sender or a specific team when using the Create Gorgias Ticket automation.

    When setting up a Create Gorgias Ticket automation, you can now choose to automatically assign the ticket to the sender email and select an Assignee Team from your connected Gorgias teams.

    This gives your support workflows more structure by routing tickets to the right person or team the moment they are created.

  • Returns and Exchanges

    Charge a fee per line item on a return or warranty claim

    New automation: apply a named fee to each matched line item on a return or warranty claim, with optional per-unit charging.

    You can now set up an automation that applies a fee to each matched line item on a claim, rather than a single fee for the whole claim. Set a display name, choose a fixed or percentage amount, and optionally charge the fee for each unit of the matched item.

    Line item fees appear on each line item in the claim review page and on the customer-facing claim overview, so both your team and the customer can see exactly what was charged and why.

  • Returns and Exchanges

    Filter Advanced Exchange products by Shopify product tags

    Advanced Exchange automation rules now support filtering by Shopify product tags, alongside existing product group filtering.

    When setting up an Advanced Exchange automation rule, you can now select specific Shopify product tags to control which products customers are offered for exchange. Tags work alongside product groups, giving you a more flexible way to define your exchange catalog without needing to maintain a separate product group.

  • Shipping & Delivery

    Control which carriers are available in the Customer Portal vs. the Merchant Admin

    Set different allowed carriers for the Customer Portal and Merchant Admin in your Vesyl or EasyPost shipping provider settings.

    You can now configure separate carrier lists for label generation depending on where the shipment is created. The shipping provider settings page for Vesyl and EasyPost shows two multi-select fields: Customer Portal Allowed Carriers and Merchant Admin Allowed Carriers. Set each one independently to control which carriers appear in each context.

    A Refresh Carriers button also lets you re-sync your carrier accounts from the provider at any time, so newly added or renamed carriers show up without needing to reconnect your integration.

  • Returns and Exchanges

    Customize the return button label in the claim type selection flow

    Set a custom label for the return button in the Allow Claim Type Selection automation. Defaults to "Return" if left blank.

    When you use the Allow Claim Type Selection automation to let customers choose between a return and a warranty, you can now set a custom label for the return button. By default the button reads "Return", but you can change it to any text that fits your brand or program name — for example, "Exchange" or "Start a Return".

  • Shipping & Delivery

    Enter shipment weight in pounds or ounces when creating a return label

    When creating a return shipment label from a claim, you can now choose whether to enter the package weight in ounces or pounds. A unit selector sits next to the weight field and defaults to pounds for packages at or above one pound, making it easier to enter accurate weights for heavier items.

  • Customer Service

    Filter replacement products by fulfillment location when processing a claim

    Filter products by fulfillment location when choosing a replacement in a claim. Inventory counts shown per location are informational only.

    When selecting a replacement product while processing a claim, you can now filter the product search by a specific fulfillment location. Choosing a location shows you the inventory count available at that location for each variant, so you can pick a replacement you know is in stock nearby.

    The inventory count shown is for reference only. Shopify's order routing rules still determine where the replacement order ships from.

  • Returns and Exchanges

    Restrict out-of-stock claim finalization to specific fulfillment locations

    Scope the Configure Out of Stock rule to specific fulfillment locations. Claims only finalize when inventory is available at an allowed location.

    You can now limit claim finalization to only proceed when inventory is available at specific fulfillment locations. In the Configure Out of Stock automation rule, select one or more locations under Allowed Fulfillment Locations. If no locations are selected, Corso will allow any location as before.

    The Failure to Finalize Notification Emails field has been removed from this automation rule.