Changelog - May 2024
- Customer Service
Download Return Shipment QR Code in Merchant Admin
Merchants can now download the QR code as well as the Shipping Label directly from the Merchant Admin to provide to customers when needed.
| Logan CottleMerchants can now download the QR code as well as the Shipping Label directly from the Merchant Admin to provide to customers when needed.
- Integrations
Order Protected by Corso as a new Automation Condition
Use Order Protected by Corso as an automation condition to build rules and adjust return policy based on whether the customer bought shipping protection.
| Logan CottleOrder Protected by Corso is now available in automations as a condition, allowing you to build rules and customize your return policy based on whether the customer purchased Shipping & Delivery or not.
- Integrations
Gladly Integration
The Gladly integration shows Corso shipping, return, and warranty claims plus Concierge messages in the customer timeline, and creates shipping claims.
| Dallin MoonThe new Gladly integration displays any claim created via Corso in the customer timeline. This applies to shipping issues, returns, and warranties. You will also see the communication between the Corso Concierge and your customer. You can also create a new shipping issue claim directly in Gladly.
- Customer Service
Create Claims in Merchant Admin
Merchants can create claims on a customer's behalf directly in the merchant admin, giving brands full control over returns and faster claim resolution.
| Logan CottleMerchants can now create claims directly through the merchant admin on behalf of the customer. This allows brands full control over the returns process and improves claim resolution times.