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Corso

Changelog - January 2026

  • Returns and Exchanges

    New Columns Added to Returns Claims Report Export

    Returns claims exports now include claim finalized date and tracking number for improved reporting and reconciliation.

    | Logan Cottle

    Claims report exports now include two additional columns: claim finalized date and tracking number. This gives brands more complete visibility when exporting claims data for reporting, reconciliation, and operational workflows. The added fields make it easier to track claim timing and shipment details outside of the Corso dashboard.

  • Returns and Exchanges

    Replacement Order Prefix for Shop Now Orders

    Brands can now set a custom prefix for Shop Now replacement orders, making them easier to identify in Shopify.

    | Logan Cottle

    Brands can now configure a custom replacement order prefix for Shop Now orders. This makes it easier to quickly identify and distinguish Shop Now replacement orders within Shopify. The update helps teams stay organized and improves visibility when managing replacement and exchange activity.

    Replacement Order Prefix for Shop Now Orders
  • Returns and Exchanges

    Claim Contains Shop Now Items Condition Added to Rules

    Brands can now create rules based on whether a claim includes Shop Now items.

    | Logan Cottle

    A new rule condition is now available that checks whether a claim contains Shop Now items. This allows brands to apply different logic, automations, or handling rules for claims where customers shopped as part of the return flow. The added condition gives teams more control over how Shop Now claims are treated throughout the lifecycle.

  • Returns and Exchanges

    Discount Code Customization for Replacement and Exchange Orders

    Brands can now customize the discount code used on replacement and exchange orders created through Corso.

    | Logan Cottle

    Replacement and exchange orders created through Corso now support customizable discount code names. This allows brands to control how zero value replacement and exchange discounts appear on orders in Shopify, keeping reporting clean and aligned with internal naming conventions. The discounted value continues to live on the original order while maintaining clear order level visibility.

    Discount Code Customization for Replacement and Exchange Orders
  • Shipping & Delivery

    Custom Blackout Dates Added to Estimated Delivery Dates

    Brands can now define custom blackout dates that are automatically factored into estimated delivery dates.

    | Logan Cottle

    Estimated Delivery Dates now support custom blackout dates in addition to standard holidays. Brands can configure their own dates to be excluded from delivery calculations, ensuring more accurate delivery estimates. These custom dates are automatically accounted for when calculating delivery timelines, helping set clearer expectations for customers.

    Custom Blackout Dates Added to Estimated Delivery Dates
  • Returns and Exchanges

    Custom Fields Added to Return Shipping Policy

    Brands can now use custom field responses to dynamically control return shipping policies and rules.

    | Logan Cottle

    Return Shipping Policies now support custom fields as conditions. This allows brands to use customer provided responses to tailor shipping policies and rules based on item condition, quality, or other custom inputs. The update gives teams more flexibility to handle returns differently and provide better support across a wider range of return scenarios.

  • Warranties & Registrations

    Additional Product Data Added to Registration Created Event

    The Registration Created event in Klaviyo now includes product SKUs and product names, giving brands richer data for segmentation and messaging.

    | Logan Cottle

    The Registration Created event that syncs to Klaviyo now includes additional product level data, including product SKUs and product names. This gives brands more context around what was registered and allows for more precise segmentation, personalization, and follow up messaging. With richer event data available, teams can build more relevant post registration flows and campaigns.

  • Returns and Exchanges

    Shipment Return Status added to Restock Rule as Condition

    Brands can now trigger restock rules based on return shipment status, giving more control over when inventory is made available again.

    | Logan Cottle

    The restock inventory rule can now be applied at the return shipment status update in addition to claim finalization. Brands can leverage shipment return statuses like In Transit or Delivered to control when inventory is restocked. This provides more flexibility and accuracy in inventory management while returns are still in progress.

  • Returns and Exchanges

    All New Embedded Portal Customization - Fonts

    Brands can now fully customize the embedded customer portal to match their site, creating a seamless and on brand returns experience.

    | Logan Cottle

    The customer portal now supports enhanced UI customization for embedded experiences. Brands can customize fonts and styling to match their site, creating a consistent and trusted brand experience throughout the entire claim submission process. This helps streamline returns, builds customer confidence, and keeps the experience feeling fully owned by the brand from start to finish.

    All New Embedded Portal Customization - Fonts
  • Returns and Exchanges

    Return Revenue Dashboard

    Brands can now track net new revenue and retained revenue from returns in one centralized dashboard.

    | Logan Cottle

    The Return Revenue Dashboard gives brands clear visibility into the financial impact of their returns program. It highlights net new revenue generated through Shop Now and advanced exchanges, along with retained revenue from customers who chose alternatives to refunds. This makes it easy to understand how returns are driving revenue rather than just reducing it.

    Return Revenue Dashboard
  • Returns and Exchanges

    New Revenue Dashboard

    Brands can now see net new revenue and retained revenue in one place, making it easy to understand the financial impact of returns.

    | Logan Cottle

    Brands now have access to a new Revenue Dashboard that clearly shows net new revenue and retained revenue across any selected time period. This makes it easy to understand how much revenue is being generated through returns and how effectively revenue is being retained using Corso. The dashboard gives teams a clearer view into performance and the real financial impact of their returns strategy.